The MPF Program is actively monitoring reports about the potential impact of COVID-19 (coronavirus) on borrowers, PFIs and Servicers. We have communicated various investor updates and temporary policies via MPF Announcements and e-alerts to ensure our PFIs and Servicers receive the most up to date information and enable you to better assist borrowers impacted by COVID-19. This webpage will provide a summary of the most recent MPF Announcements and e-alerts that the MPF Program published in regards to COVID-19. The red text identifies the most recent changes.


MPF Traditional Loan: Impact of COVID-19 Originations

In a continuing effort to monitoring the spread of COVID-19 and its concerns about its potential impact on borrowers, businesses, and loan originations, the MPF Program is issuing this guidance on originating and delivering MPF Program mortgage loans, which in some instances reminds PFIs of current or announced temporary policies, and in other instances creates new temporary policies. This guidance supersedes any conflicting current Guide provisions or recent COVID-19 announcements.

Changes since MPF Announcement 2021-31:

  • UPDATE: Extended the application dates from April 30, 2021 to May 31, 2021, for the following temporary policies in place:

    • verbal verifications of employment,

    • appraisal accommodations.

This will be the final extension for these temporary policies, applications dated June 1, 2021 will be subject to standard MPF Traditional Selling Guide policies.

  • UPDATE: The Continuity of Income guidance is now in place until further notice.

  • UPDATE: The Power of Attorney temporary policies are now in place until further notice. 

The following temporary policies are covered in this announcement.  New and updated policies are noted, other policies remain as originally issued:

MPF Traditional Loan: Impact of COVID-19 Originations

Eligibility Requirements for Purchase and Refinance Transactions (Issued June 9, 2020)
Delivery of Loans in Loss Mitigation Plan and Early Payment Default (EPD) (Updated September 29, 2020)
Verbal Verification of Employment (Updated April 28, 2021) (UPDATED)
Verification of Self-Employment (Updated September 9, 2020)
Requirements for Borrowers Using Self-Employment Income to Qualify (Updated November 24, 2020)
Continuity of Income (Updated April 28, 2021) (UPDATED)
Unemployment Benefits Qualifying as Income (Issued May 6, 2020)
Furloughed Borrowers (Issued May 6, 2020)
Age of Documentation (Updated January 27, 2021)
Market-Based Assets (Updated September 9, 2020)
Title Insurance (Issued March 24, 2020)
Powers of Attorney (Updated April 28, 2021) (UPDATED)
Notes, Electronic Records, and Signatures (Issued March 24, 2020)
Remote Online Notarization (Updated May 4, 2020)
Appraisals (UPDATED - April 28, 2021)
Automatic Underwriting Systems (AUS) (Issued April 6, 2020)
Business Continuity (Issued March 24, 2020)
Seasoned Loans (Issued March 24, 2020)
General Resources

MPF Traditional Loan: COVID-19 Related Servicing Guidance

In order to help Servicers understand the available servicing related accommodations available for MPF Traditional (Conventional) loans affected by COVID-19 and understand their obligations when assisting such Borrower, the MPF Program is issuing this guidance which supersedes any conflicting current Guide provisions or recent COVID-19 announcements, including provisions related to late fees, capitalizing interest, etc…

Any Servicer who has finalized a Post-initial 90 day forbearance plan workout option that does not meet the requirements of this announcement should contact their MPF Bank immediately.

Changes since MPF Announcement 2021-18:

  • Updated requirements related to forbearance plans for mortgage loans actively performing on a COVID-19 related forbearance plan as of March 25, 2021 and that are nearing the accumulative forbearance plan term of 12 months, if the Borrower’s hardship has not been resolved, the Servicer may grant extensions of the forbearance plan term in increments of up to 3 months, not to exceed a accumulative total forbearance period of 18 months (calculated from the initial granting of the forbearance plan). Borrowers are required to request each extension and Servicers are required to assess each request. (See “extending forbearance past 12 months”).
  • Revised the eligibility criteria for COVID-19 Payment Deferrals to:
    • permit the mortgage loan to be less than or equal to 18 months delinquent as of the date of evaluation, and
    • limit the COVID-19 payment deferral to a cumulative deferral of 18 months of past-due principal and interest (P&I) payments.
  • Updated the requirements for the minimum level of information that Servicers must communicate to the MPF Program for COVID-19 Payment Deferral Agreements as reflected in Appendix A, Servicers are now required to also include the Subject Property Address, MPF Loan Number, and PFI Loan number.

To assist Borrowers who have experienced a hardship resulting from COVID-19 (for example, unemployment, reduction in regular work hours, or illness of a Borrower/Co-borrower or dependent family member) which has impacted their ability to make their monthly mortgage loan payment, the Servicer should evaluate the Borrower for a forbearance plan as provided for in this Announcement. 

The Servicer must achieve quality right party contact (QRPC) with the Borrower prior to offering a forbearance plan. Servicers must obtain mortgage insurance company’s approval (if applicable) prior to granting any forbearance plan, and must obtain prior approval through the MPF Provider before granting relief that exceeds the guidance or timeframes provided for in this announcement.

Servicers under the Scheduled/Scheduled remittance option are expected to continue making monthly payments to the mortgage loans’ investor as required under Applicable Agreements.

The following temporary policies are covered in this announcement. New and updated policies are noted, other policies remain as originally issued:

MPF Traditional: COVID-19 Related Servicing Guidance

Taxes, Insurance, MI Payments and Other Advances (Issued on April 23, 2020)
Disbursing Insurance Loss Proceeds (Issued on September 14, 2020)
Impact of COVID-19 on Previously Modified Loans (Issued on September 14, 2020)
Initial 90 day forbearance period (Updated July 7, 2020)
Post-Initial 90 Day Forbearance Plan (Updated March 25, 2021) (UPDATED)
COVID-19 Payment Deferral Plan (Updated March 25, 2021) (UPDATED)
Workout Hierarchy (Updated May 19, 2020)
Attempting to Establish QRPC (Issued March 26, 2020)
Late Fees (Issued March 20, 2020)
Reporting a reason for delinquency code (Updated July 7, 2020)
Property Inspections and Preservation (Updated May 19, 2020)
Mortgage Insurance Termination Requests (Issued December 21, 2020)
Obtaining Valuations Associated with MI Termination Requests (Issued March 26, 2020)
Electronic Signatures (Issued April 10, 2020)
Credit Reporting (Updated May 19, 2020)
Foreclosure & Eviction Sales (Updated February 26, 2021)
Bankruptcy Requirements (Issued May 19, 2020)
Training (Updated July 7, 2020)
General Resources (UPDATED)



  • MPF Government loans and MPF Government MBS loans must follow relief policies and guidance issued by the applicable Government Agencies.
  • MPF Xtra loans must follow relief policies and guidance issued by Fannie Mae visiting Fannie Mae’s COVID-19 webpage. 
  • MPF Direct loans must follow relief policies and guidance issued by the product’s investor, Redwood Trust.

In addition, PFIs and Servicers are expected to abide by any/all federal or state laws or proclamations that may affect  borrowers or loans affected by COVID-19.