The MPF Program has partnered with Computershare Limited (f/k/a Wells Fargo Corporate Trust Services) as our Master Servicer. Participating Financial Institutions (PFIs)/Servicers/Subservicers are required to report MPF Mortgage Loan activity directly to the Master Servicer electronically via ServicerConnectâ„ , a secure website.

ServicerConnect setup process is required for all those who service MPF Mortgage Loans. If you are using a subservicer, send an email to ServicerConnect@computershare.com and provide your PFI Number informing them of the name of your subservicer. Subservicers do not need to complete steps 3-5 in the ServicerConnect Setup Process below. 

MPF Xtra Product Reminders

 

  • Investor Reporting - Daily Remittance Reminder
    • The MPF Program Master Servicer, Computershare, sends PFIs an automated e-mail (daily) notifying PFIs of the next day’s anticipated remittance/draft amount. This e-mail includes the remittance balance based on the data the PFI has submitted through their daily investor reporting.
    • The P&I remittance cash reconciliation for A/A mortgage loans
      • MPF Xtra accounts are debited daily based on the Investor reporting activity from the previous day. In the event the PFI doesn’t remit sufficient funds the account will be overdrawn. If the account is overdrawn, PFIs are required to fund the account in the same day via wire or same day ACH to clear the overdraft exceptions. If a PFI has over remitted funds, the surplus will remain in the account and PFIs are expected to contact the MPF Provider to reconcile or short funds during their next remittance. This new process allows Servicers to resolve reporting activity in real time and make reconciling cash more efficient.
    • To help avoid Overdrafts, MPF recommends that you fund the full amount for the reporting activity that you have reported for the day. Once the iTAR and daily remittance reminder emails are received, you can reconcile your remittance against them and remit any shortages at that point. 
    • In order to help avoid Overdrafts, It is highly recommended for all Servicers to reconcile accounts daily based on reporting activity. Cash deposited should = Cash expected. When those amounts are different they must be resolved immediately. 

    Please visit our new MPF Xtra Product Enhancements webpage to stay up to date on the latest communications and trainings.

    ServicerConnect Setup Process

    1. Visit https://www.servicerconnect.com 

    2. Register online and create an individual User ID and Password.  View the ServicerConnect’s User Manual for detailed instructions on how to register, login, and upload files.  

    3. Choose a file layout for loan level data delivery (Exhibit C ASCII version  or Exhibit D Excel version or Exhibit D-X LAR 96 File Layout). If needed, contact your servicing system core provider for assistance in the creation of the file layout.

    4. Once you’ve completed your file layout:

    a. Create a test file and include TEST  in file name. 

    b. Upload the TEST file to ServicerConnect

    c. Email Computershare Limited (ServicerConnect@computershare.com)

    i. Advise Computershare Limited that you have uploaded your TEST file and when you will begin reporting  

    ii. As part of the test process, Computershare Limited will provide you an assigned File Name via email. File Names are up to 8 digits consisting of alpha-numeric characters (ex: C1234567).

    iii. Email Computershare Limited if response is not received within 2 business days. 

    5. The Quick Reference Guide, provided below, demonstrates how to accurately name your data files(s) to ensure a successful upload to ServicerConnect.

    Saving Data Files for Submission

    Four important things you need to know when saving your data files:
    • Your unique File Name, provided by Computershare Limited. File Names are up to 8  digits consisting of alpha-numeric characters (ex: C1234567).
    • MMYYYY or MMDDYYY represents the date the file is uploaded into the ServicerConnect website
    • Your PFI Number 
    • Ensure you are using the appropriate forms - based on MPF Product (links provided below)

    NOTE:  Files labeled correctly will receive a “successful” submission message in ServicerConnect.  

    MPF Traditional

    Exhibit C (ASCII version) or Exhibit D (Excel version)

    • Data File Name = FileName
    • File Names are up to 8 digits consisting of alpha-numeric characters, provided by Computershare Limited

     

    Exception Clearing Report (Form SG403)

    • Data File Name = ECR_FileName_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    Monthly Summary and Remittance Recap (Form SG300)

    • Data File Name = PFI#_SG300_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    MPF Xtra

    Exhibit C (ASCII version) or Exhibit D (Excel version)

    • Data File Name = FileName_MMDDYYYY
    • File Names are up to 8 digits consisting of alpha-numeric characters, provided by Computershare Limited

     

    Exception Clearing Report (Form SG403)

    • Data File Name = ECR_FileName_MMDDYYYY
    • MMDDYYYY (represents day of upload)

     

    Monthly Summary and Remittance Recap (Form SG300)

    • Data File Name = PFI#_SG300_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    MPF Xtra Monthly Remittance Recap
    (Form SG301-X)

    • Data File Name = PFI#_SG301_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    MPF Government MBS

    Exhibit C (ASCII version) or Exhibit D (Excel version)

    • Data File Name = FileName
    • File Names are up to 8  digits consisting of alpha-numeric characters, provided by Computershare Limited

     

    Exception Clearing Report (Form SG403)

    • Data File Name = ECR_FileName_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    Monthly Summary and Remittance Recap (Form SG300)

    • Data File Name = PFI#_SG300_MMYYYY
    • MMYYYY (represents month/year of upload)

     

    Reporting to the MPF Program Master Servicer

    calendar-1

    PFI

    Submits Mortgage Loan Transaction Journal, SG300 and for MPF Xtra SG301X

    document

    Master Servicer

    Reviews reports and issues Initial Turn Around Report (iTAR)

    document

    PFI

    Submits Electronic Clearing Report (ECR) - SG403

    document

    Master Servicer

    Issues Final Turn Around Report (fTAR)

    complete

    PFI

    Completes reconciliation to Remittance Summary (fTAR)

    Resources

    MPF Traditional Investor Reporting Overview

    manual_io

    Master Servicer Investor Reporting Contacts

    Contacts