MPF Program Excellence

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MPF Program Excellence values your thoughts and ideas on how to enhance the MPF Program. Your opinion matters and has made a significant impact from offering new products to enhancing reports. To submit an idea for improvement, please click on the MPF Customer Service Portal link, and select "Ideas / Program Excellence" as the category.

Recent Enhancements:

Custodial Account Reconciliations: Communication and tracking for custodial account reconciliations involved multiple channels, leading to delays and frequent overdue or incorrect submissions. This was addressed by centralizing requests, forms, and supporting evidence in eMAQCSplus, converting forms to online versions with error guidance, and providing real-time progress visibility.  

Updates to eMPF loan presentment: Updated error messages to be more user-friendly, and automated manual steps for handling old un-funded loans.   

Housing Goal Reporting: Improved automation of HMDA and Low Income Area updates, and eliminated manual work involved. 

Address typing automation: Implemented an address autocomplete API for the Property Demographics Tool to improve user experience, and make address entry more accurate.  

Updated Master Commitment (MC) setup screens: Automated default values for Master Commitment setup fields based on product type, reducing errors and manual work.