On-Demand Webinars

Have you ever wondered what kind of exceptions the MPF® Quality Control department sees on both a regular and not so regular basis?

In this on-demand webinar, we will offer insight into some recent and on-going situations encountered by the MPF QC Department. Current examples will be provided along with guidance on how to prevent these exceptions from happening in the future.

• On-Demand Webinar (60 min.)
• Presentation

Recorded On: February 8, 2024

Are you new to understanding borrower income or maybe just want to brush-up on your basic calculation skills? This on-demand webinar will explore some common (and perhaps some not so common) types of income that may be present in loan files. We'll discuss what is needed to document different types of income and cover the methods and tools that can be used to help you accurately make calculations. You will gain a better understanding of what the general guidelines are for certain income types and when you can (and sometimes cannot) consider some forms of income for qualifying purposes.

• On-Demand Webinar (64 min.)
• Presentation

Recorded On: January 25, 2024

Being able to clearly present financing options to a borrower is a key component to building trust and customer satisfaction. In this on-demand tutorial, we will review a number of loan scenarios and provide examples of the different financing options that a borrower may consider. We will examine the options and discuss how clearly present them to borrowers so they can be confident in their decision.

• On-Demand Webinar (63min.)
• Presentation

Recorded On: August 22, 2023

In this on-demand webinar, the MPF Program reviews the basics of calculating rental income. We'll focus on completing Fannie Mae's Rental Analysis Worksheet(s) using income from both IRS Schedule E and leases. General requirements for investment properties will also be discussed along with the treatment of rental losses and gains.

• On-Demand Webinar (60 min.)
• Presentation

Recorded On: August 3, 2023

This on-demand webinar is designed to introduce the basic principles of the title insurance industry. Attention will be given to the unique terminology associated with this area of business. We will break down both a title commitment and title policy into its different components and discuss the importance of the information being provided.

• On-Demand Webinar (65 min.)
• Presentation

Recorded On: August 29, 2023

This on-demand webinar covers topics related to credit reports and liabilities. Both common and unique situations will be discussed along with guidance on inquiries, fraud alerts and non-traditional credit reports. We will provide guidance on liabilities, focusing on what must be considered and situations that allow for the exclusion of certain debt.

• On-Demand Webinar (60 min.)
• Presentation

Recorded On: September 7, 2023

This on-demand webinar is designed to provide servicers of MPF Traditional loans a walkthrough of the new permanent loan modification option. Permanent loan modifications are designed for borrowers who are experiencing a permanent or long-term hardship and can no longer afford to make regular monthly mortgage payments. This session will cover the requirements for offering, processing, and administering a permanent loan modification.

• Servicing Staff
• Loss Mitigation Specialists
• Default Servicing Staff
• Loan Accounting Staff

Resources

• On-Demand Tutorial (60 min.)
• Presentation
• MPF Traditional Product Loan Modification FAQs
• MPF Traditional Product Permanent Loan Modification Examples

Recorded On: January 2024

Beginning April 3, 2023, Fannie Mae’s Servicing Management Default Underwriter (SMDU™) application will be integrated into eMACQS®plus. This will enhancement will help streamline MPF Xtra loss mitigation request submissions. SMDU is a robust application used for loss mitigation evaluations and case reporting activities. This integration will benefit MPF Xtra PFIs and Servicers by delivering operational efficiencies that will help improve the borrower experience. In addition to providing a brief overview of Fannie Mae's loss mitigation options, this webinar will present an overview of the SMDU screens, workflows and the submission process.

• On-Demand Webinar (74 min.)
• Presentation

Recorded On: March 29, 2023

This on-demand webinar outlines recently announced changes that will impact servicers of MPF Xtra loans. Beginning on Monday, November 21st, servicers of MPF Xtra loans may receive email notifications requesting additional information about the status of certain defaulted loans. The purpose of this new process is to ensure that loss mitigation efforts are being handled according to Fannie Mae’s established timeframes and guidelines. During this recording we will discuss the steps that need to be taken when a request for more information is received.

• On-Demand Webinar (29 min.)
• Presentation

Recorded On: October 27, 2022

Having a thorough understanding of the loss mitigation options available to borrowers is an important part of default servicing. This on-demand tutorial will focus on the various loss mitigation options for MPF^® Traditional conventional loans, such as:

• Forbearance Plans
• Repayment Plans
• Deed-in-Lieu of Foreclosure
• Short Sales
• Temporary Modification Plan

Resources

• On-Demand Tutorial (61 min.)
• Presentation

Recorded On: December 2023

Effective August 2nd, eMAQCSplus will begin to display a new Fatal Error message when an incomplete Delinquent Mortgage and Bankruptcy Status Report (Exhibit B file) is uploaded. This recording discusses how to avoid the common errors that will now prohibit an Exhibit B file from being successfully uploaded.

• On-Demand Tutorial (33 min.)
• Presentation

Recorded On: July 2021

This on-demand tutorial provides instructions on how to attach supplemental documents to forms via the eMAQCSplus default management system.

• On-Demand Tutorial (10 min.)
• Presentation

Recorded On: April 2021

This on-demand tutorial provides instructions on how to complete and submit forms from within the eMAQCSplus default management system. 

• On-Demand Tutorial (9 min.)
• Presentation

Recorded On: April 2021

This on-demand recording provides a brief tutorial on how to upload the Delinquent Mortgage & Bankruptcy Status Report (Exhibit B) files into the eMAQCSplus default management system. 

• On-Demand Tutorial (14 min.)

Recorded On: April 1, 2021

FHA default servicing under the MPF Government MBS and MPF Traditional Government products is at times complex and subject to strict audit and quality control requirements. In this on-demand webinar, we will provide a closer look into the various areas of FHA default servicing.

• On-Demand Webinar (68 min.)
• Presentation

Recorded On: December 3, 2020

The oversight of default reporting will be transitioning to the MPF Provider.  Included in this change, is the launch of a new default management system, eMAQCS®plus. eMAQCSplus will accommodate monthly delinquency reports (Exhibit B) uploads in addition to other delinquency-related servicing documents. This on-demand webinar is designed to provide an introduction to the features and functions available in eMAQCSplus.

• On-Demand Webinar (58 min.)
• Presentation

This on-demand webinar will cover the process for requesting documents back from the custodian along with the set timeframes that are required for returning those documents. The Request for Release of Documents (Form SG340) will be covered along with information on how to retrieve loan level data and Fannie Mae loan numbers through the eMPF website.

• On-Demand Webinar (44 min.)
• Presentation
• Document Release Process FAQs
  

Recorded On: February 2024

This on-demand webinar is designed to give you a more in-depth look at monthly custodial account reconciliations. This recording will help you identify and reduce discrepancies that appear during the reconciliation process.

This presentation will help identify adjustments associated primarily with the Actual/Actual remittance type (please note that there will be some limited coverage of Scheduled/Scheduled remittance type).  And explain how to research and clear differences between the servicer and the MPF Bank.

• On-Demand Webinar (58 min.)
• Presentation

Recorded On: March 2024

This on-demand webinar is designed to provide information about this new process and will review best practices that will help eliminate remittance and reconciliation issues.

• On-Demand Webinar (28 min.)
• Presentation

Recorded On: November 2022

This on-demand webinar is designed to take an in-depth look at monthly investor reporting for both the MPF Traditional and MPF Xtra products. Focus is on reviewing and researching Turnaround Reports (TARs) to solve discrepancies. Proper usage of the Exception Clearing Report (ECR) is also discussed, including guidance on completion and how it should be utilized.

• On-Demand Webinar (61 min.)
• Presentation
• Amortization Comparison Tool

Recorded On: February 2024

Beginning February 1st, 2022 all MPF Xtra loans are to be certified by the MPF Program Custodian prior to loan sale and funding by FNMA. This recording will provide an overview of this new process including the impact it will have on Delivery Commitments, pricing, and document custody. We will focus on both the new Delivery Commitment requirements and the certification process steps/timeline. 

• On-Demand Webinar (61 min.)
• Presentation

Recorded On: December 14, 2021

This on-demand webinar is designed to provide an introductory overview of the investor reporting requirements for the MPF Traditional product. Participants will learn about the forms and timelines required to report monthly borrower payments. The Turnaround Report (TAR) and Exception Clearing Report (ECR) process will be explained along with examples of common reporting errors and how to correct them. 

• On-Demand Webinar (70 min.)
• Presentation

Recorded On: November 10, 2021

The MPF Program presents an on-demand webinar that is designed to provide your servicing staff with increased knowledge on how to reduce errors and discrepancies associated with investor reporting for the MPF Traditional products.

• On-Demand Webinar (78min.)
• Presentation

All Participating Financial Institutions (PFIs) are required to have a quality control plan in place that satisfies the requirements of the MPF Program. In this on-demand webinar, we review these requirements and discuss some of the features of a successful quality control plan.

• On-Demand Webinar (60 min.)
• Presentation

Recorded On: March 2024

There are so many reasons why you should be using the MPF Customer Service Portal.  The Portal is not only a convenient way to interact with the MPF Service Center, but it also houses useful resources and provides a platform for accessing and sharing information. 

This recording will tour a number of the existing Portal features and provide you with a sneak peek of upcoming site improvements. Current users and those not fully familiar with the Portal will all benefit from this on-demand webinar!

• On-Demand Webinar (53 min.)
• Presentation

Recorded On: November 2023

This on-demand webinar reviews the online completion process for Forms OG1 and OG2. Each year, Participating Financial Institutions are required to certify their eligibility for the MPF Program by completing Forms OG1 and OG2. In this recording, we will cover updates to the completion and submission process. As a reminder, Forms OG1 and OG2 are due by the end of January 2024.

This presentation is recommended for the staff and managers responsible for the completion of the certifications contained in Forms OG1 and OG2.

• On-Demand Webinar (58 min.)
• Presentation

Recorded On: December 2023

Please note that this on-demand webinar is intended for authorized Security Administrators only. The recording walks through the eMPF® Website enhancement for Security Administrators. The feature will provide Security Administrators with the ability to add and manage their employee’s roles/functions in the MPF Program platform. This brief session will walk attendees through the new self-service features.

• On-Demand Webinar (11 min.)
• Presentation

Recorded On: August 19, 2021