On-Demand Webinars
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The MPF Program provides free, on-demand learning resources for our members. Some MPF webinars are recorded and made available on-demand. While we try to post only the most recent offerings, some of the information in these presentations may have changed since recording.
Always consult the MPF Guides for the most current information about MPF products and procedures.
UNDERWRITING
Have you ever wondered what kind of exceptions the MPF® Quality Control department sees on both a regular and not so regular basis?
In this on-demand webinar, we will offer insight into some recent and on-going situations encountered by the MPF QC Department. Current examples will be provided along with guidance on how to prevent these exceptions from happening in the future.
Recorded On: February 8, 2024Are you new to understanding borrower income or maybe just want to brush-up on your basic calculation skills? This on-demand webinar will explore some common (and perhaps some not so common) types of income that may be present in loan files. We'll discuss what is needed to document different types of income and cover the methods and tools that can be used to help you accurately make calculations. You will gain a better understanding of what the general guidelines are for certain income types and when you can (and sometimes cannot) consider some forms of income for qualifying purposes.
Recorded On: January 25, 2024Being able to clearly present financing options to a borrower is a key component to building trust and customer satisfaction. In this on-demand tutorial, we will review a number of loan scenarios and provide examples of the different financing options that a borrower may consider. We will examine the options and discuss how clearly present them to borrowers so they can be confident in their decision.
Recorded On: August 22, 2023
Recorded On: August 3, 2023
Recorded On: August 29, 2023
Recorded On: September 7, 2023
DEFAULT SERVICING & REPORTING
This on-demand webinar is designed to provide servicers of MPF Traditional loans a walkthrough of the new permanent loan modification option. Permanent loan modifications are designed for borrowers who are experiencing a permanent or long-term hardship and can no longer afford to make regular monthly mortgage payments. This session will cover the requirements for offering, processing, and administering a permanent loan modification.
- Servicing Staff
- Loss Mitigation Specialists
- Default Servicing Staff
- Loan Accounting Staff
Recorded On: March 29, 2023
Recorded On: October 27, 2022
Having a thorough understanding of the loss mitigation options available to borrowers is an important part of default servicing. This on-demand tutorial will focus on the various loss mitigation options for MPF® Traditional conventional loans, such as:
- Forbearance Plans
- Repayment Plans
- Deed-in-Lieu of Foreclosure
- Short Sales
- Temporary Modification Plan
Recorded On: July 2021
Recorded On: April 2021
Recorded On: April 2021
Recorded On: April 1, 2021
FHA default servicing under the MPF Government MBS and MPF Traditional Government products is at times complex and subject to strict audit and quality control requirements. In this on-demand webinar, we will provide a closer look into the various areas of FHA default servicing.
Recorded On: December 3, 2020INVESTOR REPORTING & CUSTODY
This on-demand webinar will cover the process for requesting documents back from the custodian along with the set timeframes that are required for returning those documents. The Request for Release of Documents (Form SG340) will be covered along with information on how to retrieve loan level data and Fannie Mae loan numbers through the eMPF website.
Recorded On: February 2024
This on-demand webinar is designed to give you a more in-depth look at monthly custodial account reconciliations. This recording will help you identify and reduce discrepancies that appear during the reconciliation process.
This presentation will help identify adjustments associated primarily with the Actual/Actual remittance type (please note that there will be some limited coverage of Scheduled/Scheduled remittance type). And explain how to research and clear differences between the servicer and the MPF Bank.
Recorded On: June 2023
Recorded On: November 2022
Recorded On: May 2023
Recorded On: December 14, 2021
Recorded On: November 10, 2021
MISCELLANEOUS
This on-demand webinar reviews the online completion process for Forms OG1 and OG2. Each year, Participating Financial Institutions are required to certify their eligibility for the MPF Program by completing Forms OG1 and OG2. In this recording, we will cover updates to the completion and submission process. As a reminder, Forms OG1 and OG2 are due by the end of January 2024.
This presentation is recommended for the staff and managers responsible for the completion of the certifications contained in Forms OG1 and OG2.
Recorded On: December 2023
There are so many reasons why you should be using the MPF Customer Service Portal. The Portal is not only a convenient way to interact with the MPF Service Center, but it also houses useful resources and provides a platform for accessing and sharing information.
This recording will tour a number of the existing Portal features and provide you with a sneak peek of upcoming site improvements. Current users and those not fully familiar with the Portal will all benefit from this on-demand webinar!
Recorded On: November 2023
All Participating Financial Institutions (PFIs) are required to have a quality control plan in place that satisfies the requirements of the MPF Program. In this on-demand webinar, we review these requirements and discuss some of the features of a successful quality control plan.
Recorded On: April 19, 2022
Recorded On: August 19, 2021