MPF Announcement 2024-78

MPF Program Clarifies Contact Information

Effective Date: Immediately (unless otherwise noted within)

The MPF Guides have been updated to clarify that, unless otherwise provided for in an MPF Guide, whenever PFIs/Servicers have any questions or concerns, or are directed in an MPF Guide to contact the MPF Provider, to notify MPF Provider, to submit something to MPF Provider, this should be done by contacting the MPF Service Center through the MPF Customer Service Portal or contacting MPF Service Center (MPF-Help@fhlbc.com or 877.345.2673). For details, see:

• MPF Program Guide
  • 1.4 Contact Information
  • 3.4 Notification of Changes in Eligibility Status
  • 6.1 Confidentiality of Information/Conflict of Interest Parameters
  • 6.1.1 Loss of Confidential Information/Security Incident
  • 6.8 Preventing, Detecting, and Reporting Mortgage Fraud
  • 6.13 Borrower Inquiries
  • Chapter 7 Compliance with Laws
  • 7.2 USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act
  • 7.3 Department of Treasury Office of Foreign Assets Control (OFAC) Regulations
• MPF Traditional Selling Guide, Chapter 1
• MPF Traditional Servicing Guide, Chapter 1
• MPF Xtra Selling Guide, Chapter 1
• MPF Xtra Servicing Guide, Section 1.2 The MPF Provider
• MPF Government MBS Selling Guide, Section 1.1 - MPF Government MBS Overview 
• MPF Government MBS Servicing Guide:
  • Section 1.3.1 Notifying the MPF Provider
  • Section 1.4.1 MPF Program Master Servicer

In addition, Exhibit T- MPF Directory, which provides contact information for the MPF Banks, MPF Provider, Master Servicer, MPF Program Custodian, and MPF Government MBS Custodian has also been updated.

If you have any questions or concerns, please contact the MPF Service Center through the MPF Customer Service Portal, by email at MPF-Help@fhlbc.com or by calling 877.345.2673.