MPF Announcement 2025-69

MPF Program Best Practices and Resources for Default Management   

Effective Date: Immediately

The MPF^® Program remains committed to helping PFIs and Servicers support borrowers experiencing financial challenges. To assist with delinquency management and strengthen borrower outreach efforts, we are sharing a reminder of key best practices and available resources. 

Featured Topic: Maintaining Customer Contact 

Early intervention and consistent communication are essential when working with borrowers in distress. Consider the following practices: 

• Keep borrower contact information up to date. Regularly verify email addresses, phone numbers, and mailing addresses to ensure you can maintain communication if delinquency continues. 
• Identify the borrower’s preferred contact method. Some borrowers may respond more readily to calls, emails, or other channels. 
• Use multiple outreach methods if the borrower becomes unresponsive. Leverage resources such as skip tracing to improve the likelihood of reestablishing contact. 
• Build trust and rapport. Demonstrate empathy, actively listen, and connect borrowers with available resources to support their financial recovery.  

MPF Program Delinquency Management Requirements and Resources  

PFIs/Servicers are encouraged to follow these practices, in alignment with MPF and Fannie Mae servicing guide requirements: 

Product	MPF Traditional	MPF Xtra®	MPF Government MBS
Guide(s)	MPF Traditional Servicing Guide	Fannie Mae Servicing Guide	MPF Government MBS Servicing Guide
Right Party Contact (QRPC)    Establish contact with the  borrower no  later than the 36th day of  delinquency	8.3.2 Contacting Borrowers	D2-2-02  Contacting Borrowers	8.3.2 Contacting Borrowers
Assessing Borrower Hardship   Determine whether the  borrower’s hardship is  temporary or permanent  and inform them of appropriate  assistance options	8.3.2 Contacting Borrowers  9.1.24.1  Temporary and Permanent Hardship	D2-2-01  Contacting Borrowers	8.3.2 Contacting Borrowers    8.5-8.6  Loss Mitigation
Property Occupancy & Vacant  Property Management   Confirm occupancy status and  follow  MPF Program requirements for  vacant properties	8.3.2 Contacting Borrowers	D2-2-10   Contacting Borrowers	8.3.2 Contacting Borrowers
Loss Mitigation Timelines for MPF Xtra:  Begin loss mitigation solicitation at day 45  Begin Fannie Mae Flex Modification solicitation at day 90 (Please note: approval is required from the MPF Program prior to solicitation). Requests should be submitted to eMAQCS®plus	N/A	D2-2-04  and  D2-3.2-06	N/A
Delinquency Reporting   Submit accurate and timely  reporting  (Exhibit B)	8.4.1 Reporting to the MPF Provider	MPF Xtra Servicing Guide 8.2.1 Reporting to the MPF Provider	8.4.1 Reporting to the MPF Provider
Property Inspections   Complete inspections on time  and as required	8.3.5 Property Inspections	D2-2-10  Property Inspections	8.3.5 Property Inspections

Resources: On-Demand Webinars 

• MPF Traditional Product: Loss Mitigation Workout Options for Conventional Loans 
• FHA Default Servicing Overview 
• MPF Program Default Reporting Overview

 

For questions or assistance, please contact the MPF Service Center by using one of the following options:

• MPF Customer Service Portal
• MPF-Help@fhlbc.com
• Phone: (877) 345-2673