MPF Announcement 2026-02

Reminder: MPF Custodial Account Reconciliations Must Be Submitted in eMAQCS^®plus

As previously communicated, custodial account reconciliations are no longer processed via email, fax, or mail. eMAQCSplus provides a centralized, secure, and efficient way to manage the entire reconciliation process. 
Within eMAQCSplus, Servicers can: 

• Complete the most current custodial account reconciliation forms online 

• Upload supporting documentation securely 

• Communicate directly with the MPF Loan Accounting team through a centralized portal 

All new custodial account reconciliation requests must be submitted through eMAQCSplus. Any existing requests initiated prior to this change should continue to be managed through the MPF Customer Service Portal until resolved. 

Access to eMAQCSplus 
Servicers who do not have access to eMAQCSplus, please contact your institution’s eMPF^® Security Administrator to request access or update your credentials through the eMPF website. Custodial account reconciliations are completed on the default management side of eMAQCSplus, and credentials must include default management access.

Servicers utilizing a sub-servicer, will need to grant them access to eMAQCSplus to perform the reconciliation on their behalf. Contact your sub-servicer for a list of contacts that need access.

Additional Information 
An on-demand webinar is available to review the reconciliation process and share best practices to help reduce remittance and reconciliation issues. 

For assistance, contact the MPF Service Center via: