Training and Education

On-Demand Webinars

The MPF Program provides free, on-demand learning resources for our members. Some MPF webinars are recorded and made available on-demand. While we try to post only the most recent offerings, some of the information in these presentations may have changed since recording. 

Always consult the MPF Guides for the most current information about MPF products and procedures.

Underwriting

This on-demand webinar is on condominium project eligibility under the MPF Program. The differences between a condominium, PUD and detached site condominium are explained, along with the different methods for reviewing projects. Both limited and manual review requirements will be discussed. Learn about what makes a project ineligible and what documentation is necessary for a thorough project review.

Recorded On: February 25, 2025

This on-demand recording explores the eligibility requirements for construction to permanent loans delivered under the MPF® Traditional and MPF Xtra® products. The differences between single-close and dual-close transactions are discussed along with guidance on determining loan-to-value ratios. General industry information about construction lending and terminology are included in this session.

Recorded On: April 2025

In 2024, we saw a number of changes and clarifications to underwriting guidelines. In this recording, we will discuss some of the underwriting scenarios and guideline questions that came our way during the past year. We'll cover FAQs related to guideline changes and topics that continue to be a source of concern.

Recorded On: December 2024

This on-demand webinar will test your knowledge of MPF Xtra product underwriting and eligibility guidelines. We'll cover some common and uncommon underwriting scenarios and discuss any recent guideline updates and trending topics.

Recorded On: February 2025

In this on-demand training, we'll count down the ten most common Quality Control findings. We'll take a closer look and provide you with guidance on what you can do to reduce the number of QC findings in your loan files.

Recorded On: September 2024

Many borrowers rely on income that doesn’t derive from employment. In this recording we discuss common “other” forms of income including:

  • Social Security and disability income
  • Retirement
  • Employment-related retirement accounts
  • Restricted stock units
  • Trust income
  • Alimony, child support, and separate maintenance

We explore when certain types of income can or cannot be used, the documentation needed to verify the income, and calculation methods.

Recorded On: November 2024

This on-demand webinar covers topics related to credit reports and liabilities. Both common and unique situations will be discussed along with guidance on inquiries, fraud alerts and non-traditional credit reports. We will provide guidance on liabilities, focusing on what must be considered and situations that allow for the exclusion of certain debt.

Recorded On: January 8, 2025

With interest rates remaining high, this has prompted buyers to start considering temporary buydowns. In this 30-minute session, we will help you understand the mechanics of both a 2-1 and 3-2-1 buydown. These options are growing in popularity and it's important to understand them and how they can benefit your borrowers. 

Recorded On: May 6, 2025

This on-demand webinar will test your knowledge of MPF Traditional product underwriting and eligibility guidelines. We'll cover some common and uncommon underwriting scenarios and discuss any recent guideline updates and trending topics.

Recorded On: January 2025

This on-demand webinar will help you learn about the primary characteristics of manufactured homes. Manufactured homes have seen an increase of production over the past decade. With borrowers looking for affordable options in today’s housing market, manufactured housing can be an attractive option. In this webinar, you will learn about the primary characteristics of a manufactured homes. We’ll discuss eligibility factors and important underwriting considerations.

Recorded On: June 5, 2025

In this on-demand webinar, we will walk through the basics of calculating rental income. We will focus on completing Fannie Mae's Rental Analysis Worksheet(s) using income from both IRS Schedule E and leases. General requirements for investment properties will also be discussed along with the treatment of rental losses and gains. 
Recorded On: May 14, 2025

Default Servicing & Reporting

This on-demand tutorial provides instructions on how to attach supplemental documents to forms via the eMAQCSplus default management system.

Recorded On: April 2021

Effective August 2nd, eMAQCSplus will begin to display a new Fatal Error message when an incomplete Delinquent Mortgage and Bankruptcy Status Report (Exhibit B file) is uploaded. This recording discusses how to avoid the common errors that will now prohibit an Exhibit B file from being successfully uploaded.

Recorded On: July 2021

This on-demand webinar outlines recently announced changes that will impact servicers of MPF Xtra loans. Beginning on Monday, November 21st, servicers of MPF Xtra loans may receive email notifications requesting additional information about the status of certain defaulted loans. The purpose of this new process is to ensure that loss mitigation efforts are being handled according to Fannie Mae’s established timeframes and guidelines. During this recording we will discuss the steps that need to be taken when a request for more information is received.
Recorded On: October 27, 2022

Beginning April 3, 2023, Fannie Mae’s Servicing Management Default Underwriter (SMDU™) application will be integrated into eMACQS®plus. This will enhancement will help streamline MPF Xtra loss mitigation request submissions. SMDU is a robust application used for loss mitigation evaluations and case reporting activities. This integration will benefit MPF Xtra PFIs and Servicers by delivering operational efficiencies that will help improve the borrower experience. In addition to providing a brief overview of Fannie Mae's loss mitigation options, this webinar will present an overview of the SMDU screens, workflows and the submission process.
Recorded On: March 29, 2023

The MPF Traditional product workout options for conventional loans are being updated to provide both additional clarity and new options. The purpose of this on-demand webinar is to present a high-level overview of what is changing including a look at the new options and forms. 

ResourcesRecorded On: December 2023

FHA default servicing under the MPF Government MBS and MPF Traditional Government products is at times complex and subject to strict audit and quality control requirements. In this on-demand webinar, we will provide a closer look into the various areas of FHA default servicing.

Recorded On: December 3, 2020

This on-demand tutorial provides instructions on how to complete and submit forms from within the eMAQCSplus default management system. 

Recorded On: April 2021

This on-demand recording provides a brief tutorial on how to upload the Delinquent Mortgage & Bankruptcy Status Report (Exhibit B) files into the eMAQCSplus default management system. 

Recorded On: April 1, 2021

This on-demand webinar will provide a high-level overview of the MPF default reporting process and tips for preventing some of the most common reporting errors.

Resources

Recorded On: October 2024

Investor Reporting & Custody

This on-demand webinar is designed to take a look at monthly investor reporting for both the MPF Traditional and MPF Xtra products with a focus on reviewing and researching Turnaround Reports (TARs) to solve discrepancies. Proper usage of the Exception Clearing Report (ECR) will also be discussed, including guidance on its completion and how it should be utilized.

Recorded On: April 2025

This on-demand webinar will cover the process for requesting documents back from the custodian along with the set timeframes that are required for returning those documents. The Request for Release of Documents (Form SG340) will be covered along with information on how to retrieve loan level data and Fannie Mae loan numbers through the eMPF website.

 

Recorded On: February 2024

This on-demand webinar is designed to take an in-depth look at monthly investor reporting for both the MPF Traditional and MPF Xtra products. Focus is on reviewing and researching Turnaround Reports (TARs) to solve discrepancies. Proper usage of the Exception Clearing Report (ECR) is also discussed, including guidance on completion and how it should be utilized.
Recorded On: February 2024

This on-demand webinar takes an in-depth look at monthly custodial account reconciliations, and how to identify and reduce discrepancies that appear during the reconciliation process.

This presentation will help to:

Identify adjustments associated primarily with the Actual/Actual remittance type (please note that there will be some limited coverage of the Scheduled/Scheduled remittance type). Explain how to research and clear differences between the servicer and the MPF® Bank.

Recorded On: March 2025

This short tutorial will walk you through calculating loan payoffs/liquidations for the MPF Traditional and MPF Xtra products. In addition to covering basic calculation guidelines, this tutorial will provide scenarios to help you understand how to approach payoffs when certain factors (such as curtailments) exist.

Recorded On: March 2025

Miscellaneous

This on-demand webinar focuses on the recent enhancements to our quality control grading process and to our eMAQCSplus system. We will walk through the new features in eMAQCSplus and discuss what changes are coming to MPF Quality Control.

Key updates include:
  • How to navigate new queues and views in eMAQCSplus
  • How to upload loan files on a loan level basis
  • Details for transitioning from a 1-4 to a 1-3 exception severity rating scale
  • An overview of the new process for downgrading exceptions
  • How to add and view comments related to exceptions
  • Improvements to vendor interaction capabilities

Recorded On: July 2025

There are so many reasons why you should be using the MPF Customer Service Portal.  The Portal is not only a convenient way to interact with the MPF Service Center, but it also houses useful resources and provides a platform for accessing and sharing information. 

This recording will tour a number of the existing Portal features and provide you with a sneak peek of upcoming site improvements. Current users and those not fully familiar with the Portal will all benefit from this on-demand webinar!

Recorded On: November 2023

This webinar focuses on recent enhancements to the eMAQCSplus system that will help streamline the hazard insurance claims process.

 

Recorded On: July 2025

Please note that this on-demand webinar is intended for authorized Security Administrators only. The recording walks through the eMPF® Website enhancement for Security Administrators. The feature will provide Security Administrators with the ability to add and manage their employee’s roles/functions in the MPF Program platform. This brief session will walk attendees through the new self-service features.

Recorded On: August 19, 2021

The MPF® Program's partnership with Fannie Mae has offered unique digital mortgage solutions to PFIs. In this on-demand webinar, you will be introduced to DU Early Assessment, a new tool designed to help you pre-qualify borrowers. This presentation is recommended for the staff and managers responsible for the completion of the certifications contained in Forms OG1 and OG2.

Recorded On: October 2024

This 20-minute tutorial covers the May 2024 changes made to the mortgage insurance (MI) cancellation process for MPF Traditional and MPF Xtra product loans. 

Recorded On: May 2024

All Participating Financial Institutions (PFIs) are required to have a quality control plan in place that satisfies the requirements of the MPF Program. In this on-demand webinar, we review these requirements and discuss some of the features of a successful quality control plan.

Recorded On: March 2024

This on demand webinar will review the upcoming announced changes to MPF Program QC communications and exception labeling. Information about future eMAQCS®plus enhancements will be covered along with the new QC Checklist. In addition to outlining the future process changes, we also spend some time talking about a few common QC findings and ways to prevent them.

Recorded On: April 2025

Explore More Resources

eMPF Information

The eMPF Website is a secure transaction portal available to authorized users of member institutions participating in the MPF Program. Explore our video tutorial library on common eMPF processes.

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eMAQCSplus

Use eMAQCS®plus for MPF Quality Control and Default Management reporting and pipeline management. Sign up to receive eMAQCSplus credentials for Quality Control and/or Default Management and explore our eMAQCSplus resources.

 

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MPF Data Resources

Access data resources that support loan delivery, servicing, quality control, and on-going program management.

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INSIGHTS

Upcoming Webinars

Join our upcoming webinars to enhance your knowledge and stay updated on industry trends.

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If you're a member of a participating Federal Home Loan Bank and a part of the MPF Program, reach out to us so we can help you find the resource you need.
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