Master Servicer
The MPF Program has partnered with Computershare Limited as our Master Servicer. Participating Financial Institutions (PFIs)/Servicers/Subservicers are required to report MPF Mortgage Loan activity directly to the Master Servicer electronically via ServicerConnect℠, a secure website.Servicing Tips and Reminders
ServicerConnect setup process is required for all those who service MPF Mortgage Loans. If you are using a subservicer, send an email to [email protected] and provide your PFI Number informing them of the name of your subservicer. Subservicers do not need to complete steps 3-5 in the ServicerConnect Setup Process below.
1. Visit https://www.servicerconnect.com
2. Register online and create an individual User ID and Password. View the ServicerConnect’s User Manual for detailed instructions on how to register, login, and upload files.
3. Choose a file layout for loan level data delivery (Exhibit C ASCII version or Exhibit D Excel version or Exhibit D-X LAR 96 File Layout). If needed, contact your servicing system core provider for assistance in the creation of the file layout.
4. Once you’ve completed your file layout:
a. Create a test file and include TEST in file name.
b. Upload the TEST file to ServicerConnect
c. Email Computershare Limited ([email protected])
i. Advise Computershare Limited that you have uploaded your TEST file and when you will begin reporting
ii. As part of the test process, Computershare Limited will provide you an assigned File Name via email. File Names are up to 8 digits consisting of alpha-numeric characters (ex: C1234567).
iii. Email Computershare Limited if response is not received within 2 business days.
5. The Quick Reference Guide, provided below, demonstrates how to accurately name your data files(s) to ensure a successful upload to ServicerConnect.
- Your unique File Name, provided by Computershare Limited. File Names are up to 8 digits consisting of alpha-numeric characters (ex: C1234567).
- MMYYYY or MMDDYYY represents the date the file is uploaded into the ServicerConnect website
- Your PFI Number
- Ensure you are using the appropriate forms - based on MPF Product (links provided below)
- Investor Reporting - Daily Remittance Reminder
- The MPF Program Master Servicer, Computershare, sends PFIs an automated e-mail (daily) notifying PFIs of the next day’s anticipated remittance/draft amount. This e-mail includes the remittance balance based on the data the PFI has submitted through their daily investor reporting.
- The P&I remittance cash reconciliation for A/A mortgage loans
- MPF Xtra accounts are debited daily based on the Investor reporting activity from the previous day. In the event the PFI doesn’t remit sufficient funds the account will be overdrawn. If the account is overdrawn, PFIs are required to fund the account in the same day via wire or same day ACH to clear the overdraft exceptions. If a PFI has over remitted funds, the surplus will remain in the account and PFIs are expected to contact the MPF Provider to reconcile or short funds during their next remittance. This new process allows Servicers to resolve reporting activity in real time and make reconciling cash more efficient.
- To help avoid Overdrafts, MPF recommends that you fund the full amount for the reporting activity that you have reported for the day. Once the iTAR and daily remittance reminder emails are received, you can reconcile your remittance against them and remit any shortages at that point.
- In order to help avoid Overdrafts, It is highly recommended for all Servicers to reconcile accounts daily based on reporting activity. Cash deposited should = Cash expected. When those amounts are different they must be resolved immediately.
Quick Reference Guide
Exhibit C (ASCII version) or Exhibit D (Excel version)
- Data File Name = FileName
- File Names are up to 8 digits consisting of alpha-numeric characters, provided by Computershare Limited
Exception Clearing Report (Form SG403)
- Data File Name = ECR_FileName_MMYYYY
- MMYYYY (represents month/year of upload)
Monthly Summary and Remittance Recap (Form SG300)
- Data File Name = PFI#_SG300_MMYYYY
- MMYYYY (represents month/year of upload)
(ASCII version) or (Excel version)
- Data File Name = FileName_MMDDYYYY
- File Names are up to 8 digits consisting of alpha-numeric characters, provided by Computershare Limited
Exception Clearing Report ( )
- Data File Name = ECR_FileName_MMDDYYYY
- MMDDYYYY (represents day of upload)
Monthly Summary and Remittance Recap ( )
- Data File Name = PFI#_SG300_MMYYYY
- MMYYYY (represents month/year of upload)
MPF Xtra Monthly Remittance Recap
()
- Data File Name = PFI#_SG301_MMYYYY
- MMYYYY (represents month/year of upload
Exhibit C (ASCII version) or Exhibit C (Excel version)
- Data File Name = FileName
- File Names are up to 8 digits consisting of alpha-numeric characters, provided by Computershare Limited
Exception Clearing Report (Form SG403)
- Data File Name = ECR_FileName_MMYYYY
- MMYYYY (represents month/year of upload)
Monthly Summary and Remittance Recap (Form SG300)
- Data File Name = PFI#_SG300_MMYYYY
- MMYYYY (represents month/year of upload)
Quick Links
Custody
Learn MoreInvestor Accounting
Learn MoreQuality Control
Learn MoreDefault Management
Learn MoreServicing Released Partners
The MPF Program’s servicing released option allows financial institutions to sell mortgage servicing rights to approved third-party servicers, providing flexibility to originate and sell loans without retaining servicing.
Explore More Resources
eMPF Information
The eMPF Website is a secure transaction portal available to authorized users of member institutions participating in the MPF Program. Explore our video tutorial library on common eMPF processes.
eMAQCSplus
Use eMAQCS®plus for MPF Quality Control and Default Management reporting and pipeline management. Sign up to receive eMAQCSplus credentials for Quality Control and/or Default Management and explore our eMAQCSplus resources.
MPF Data Resources
Access data resources that support loan delivery, servicing, quality control, and on-going program management.