Contact Us
Please complete the form below if you would like to be contacted by an FHLBank Representative to learn more about the MPF Program:
Contact the MPF Service Center
For questions or assistance, the MPF Service Center is available from 8:30 a.m. to 4:30 p.m. CT:
- MPF Customer Service Portal
- [email protected]
- Phone: (877) 345-2673
Transaction and Operation Hours
The MPF Program is open on business days from 8:30 a.m. to 3:30 p.m. CT.
MPF Program’s 2026 Holiday Schedule
The MPF Program will observe the following 2026 holiday schedule (below), based in part on the Securities Industry and Financial Markets Association® (SIFMA®) recommended operating calendar for 2026.
Governance and Control Assurance Program
FHLBank Chicago is committed to building and maintaining an appropriate control environment for the risks undertaken by FHLBank Chicago and appreciates the need for members and other business partners to receive assurance on these governance controls. Our Governance and Control Assurance Program (GCAP) oversees how FHLBank Chicago manages risks associated with technology and vendor relationships; members and other business partners can access our GCAP document which covers the majority of areas addressed in an SSAE18 report. Other financial and risk information is addressed in our Securities and Exchange Commission (SEC) filings, which can be found on the SEC’s reporting website. Any items requested that are not covered by the GCAP, our Member Products Guide, MPF Program Guides for Participating Financial Institutions (PFIs), or our SEC filings are proprietary and we do not disclose them to our business partners.
To obtain a copy of the GCAP document, please email Thomas H.W. Harper, Executive Vice President and General Auditor, at [email protected] or call 312.565.5700.