MPF Announcement 2025-20

MPF Xtra Servicing Updates – FNMA SVC-2025-01 

Effective Date: Immediately (unless otherwise noted)

Fannie Mae published SVC-2025-01, which covers updates to the below referenced topics that are applicable to

mortgage loans serviced under the MPF Xtra product:

• Information security, business continuity and incident response: introducing new and updated cybersecurity requirements for servicers and seller/servicers. The new requirements include:
  • Relevant Terms,
  • Information Security Program,
  • Cybersecurity Incident Management, and
  • Business Continuity Management.

Servicers are encouraged to adopt these changes immediately but must fully implement them by Aug. 12, 2025.

Other topics mentioned in the Fannie Mae announcement do not apply to MPF Xtra. To gain a full understanding of these topics, PFIs should review the entire Fannie Mae

Announcement and any applicable Fannie Mae Servicing Guide chapters, forms, or exhibits noted in the announcements.

For questions or assistance, please contact the MPF Service Center by using one of the following options:

•  MPF Customer Service Portal
• Email:MPF-Help@fhlbc.com
• Phone: (877) 345-2673